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Privacy Policy

Introduction

Refd Al-Insania Company is committed to the privacy of its customers, including the protection of their personal data. We do not disclose, publish, or circulate this data for any purpose, and we only use it in cases registered on our website and application, to request a service from the services provided by the company in a way that preserves the right of the patient, their family, and provides them with security and integrity, by dealing with the utmost confidentiality in the data of our customers and employees. By using the Refd Al-Insania application or website, you agree to the privacy and confidentiality policy.

Collection of Your Personal Information

Once you visit the Refd Al-Insania application or website, our server records your Internet Protocol (IP) address, and the date and time of your visit to the website. Most websites place a small file on the hard drive of the visitor’s device (browser), called a “cookie.” Cookies are text files that contain information that allows the website that deposited them to retrieve them when needed during your next visit to the website. This information includes, but is not limited to:

Your name, address, phone number, email address, other contact information, information related to you on the website or application, your financial information (bank card number, account, and bank IBAN, which can be accessed by financial companies contracted with Refd Al-Insania Company), and the device you use to access the website or application, or any other information you provide during your registration process on the website or application.

Protection of Your Personal Information

This Privacy Policy has been prepared to help visitors and users understand the nature of the data collected from them when they visit the Refd Al-Insania application or website and how to deal with it. Refd Al-Insania takes appropriate and adequate measures to keep your personal information secure in a way that ensures its protection from loss, unauthorized access, misuse, unauthorized modification, or disclosure. Some of the most important measures taken by the company to protect your personal information are:
  • Strict procedures and measures to protect information security and the technology we use to prevent fraud and unauthorized access to our systems.
  • Regular and periodic updating of protection procedures and controls that meet or exceed standards.
  • Qualifying and training our employees to respect the confidentiality of your personal information.

Protecting Your Privacy

To help us protect your personal information, we recommend the following:
  • Contact us immediately if you think someone has been able to obtain your password, usage code, PIN, or any other confidential information.
  • Do not provide confidential information over the phone or the Internet unless you know the identity of the person or party receiving the information.
  • Use a secure browser when conducting online transactions, close unused applications on the network, and make sure your antivirus software is always up to date.
  • Your inquiries and opinions about privacy principles can be raised by contacting Rafd Al-Insania Company through the contact methods on the "Contact Us" page.

Purpose of Collecting Your Information

Refd Al-Insania Company collects, uses, stores, and processes your information for any purpose that may be permitted under the laws in force in the Kingdom of Saudi Arabia, for the following purposes:
  • To facilitate your use of the website and application.
  • To respond to your inquiries and fulfill your requests for information about the various services provided on the Rafd Al-Insania website and application.
  • To provide you with information about the services available on the website or application, and to send you information and offers.
  • To help you address any issues you encounter on the website or application, including addressing any technical issues.
  • To protect transparency and sound management of the website and application.
  • Conduct internal reviews and data analysis for the website and application.
  • To respond to legal and judicial procedures and provide information to the competent authorities regarding matters related to public safety, as permitted by law.
  • To identify any security breaches or hacking.

Data Deletion:

You have the right to request the deletion of your registered personal data with us by using the account deletion feature available in your profile through the REFD app for Customers or Caregivers. Upon your request, we will begin processing the data deletion immediately. Your membership and profile data will be removed, and any associated data will be modified to appear as that of an unregistered visitor.

Steps to Request Personal Data Deletion:

  • Through the Mobile App (Customer or Caregiver App)

By accessing your profile page through the REFD app for Customers or Caregivers and selecting “Delete Account,” a request will be sent to the technical support team. One of our representatives will review the request and delete your account within 3 to 5 business days.

  • Through Our Website

You can fill in your registered account details using the form below, and your request will be processed within 3 to 5 business days.

Account deletion request

Updates to the Privacy Policy

Refd Al-Insania Company’s Privacy Policy may change or be updated from time to time to comply with the necessary requirements and standards in this regard. Therefore, you should visit this page from time to time to view the latest changes and updates to the website or electronic application, as changes and updates take effect from the day they are published.